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Terms and Conditions

Welcome to The Custom Printers. By utilizing our website, requesting quotes, or finalizing purchases, you explicitly agree to adhere to the terms and conditions outlined below. Please review this document carefully before engaging our services. We reserve the right to update or modify these terms at our discretion without prior notice.

1. Copyright and Intellectual Property

All structural content, graphics, text, software, and visual elements present on this website are the exclusive intellectual property of The Custom Printers. Unauthorized reproduction, distribution, or commercial exploitation of any material found on this platform is strictly prohibited.

2. Client-Provided Artwork and Content

When you submit logos, text, or any graphical elements ("Content") to be printed on your custom packaging, you bear sole responsibility for that material.

By uploading Content, you warrant that you hold all necessary legal rights, licenses, and permissions to utilize those materials. You explicitly agree that your submitted designs do not infringe upon any third-party copyrights, trademarks, privacy rights, or intellectual property laws.

The Custom Printers does not actively police the legal standing of user-submitted artwork but retains the right to refuse service or cancel orders that contain illicit, offensive, or legally questionable material. You agree to hold The Custom Printers harmless against any claims, damages, or legal fees resulting from copyright infringement disputes related to your provided artwork.

SMS and Text Messaging Terms

By opting into our text messaging service, you agree to the following:

  • Consent: You authorize us to send automated text messages to the mobile number you provided. Consent is not a condition of purchase.
  • Fees: Message and data rates may apply from your mobile carrier.
  • Frequency: Message frequency varies based on your account activity and interactions.
  • Opt-Out: You can cancel the SMS service at any time. Just text STOP to any message you receive. We will send you an SMS message to confirm that you have been unsubscribed.

4. Design Files and Formatting

For optimal printing results, all submitted artwork must be provided in CMYK color format with a minimum resolution of 300 DPI (Dots Per Inch).

  • We are not responsible for visual distortion, blurriness, or pixelation resulting from low-resolution file submissions.
  • Any color shifts resulting from the conversion of RGB files to the CMYK printing standard are the sole responsibility of the client.

Any digital design files or templates provided to you by The Custom Printers as part of the proofing process remain our property and are provided at low resolution for review purposes only.

5. Limitation of Liability

The Custom Printers operates on a custom-manufacturing basis. While we strive for absolute perfection, we cannot be held liable for indirect, incidental, or consequential damages arising from the use of our products. In any event where an error is verified to be our fault, our maximum liability is strictly limited to the original purchase price of the defective goods or the provision of a reprint.

6. Account Security

Users who create accounts on our platform are responsible for maintaining the confidentiality of their login credentials. You accept full responsibility for all activities, orders, and design approvals executed under your registered account.